Does this sound familiar? Your office is humming, patients are waiting, your staff is running around, everyone is harried- and then you see your key nurse going over some mundane instructions with a patient on treating a wound or your office manager working with a new hire on intake forms. You think about the chaos and the wasted time by your team and think "There has to be a way to automate our training." Your resources are too valuable to have to repeat yourself ten times

I speak to a lot of specialists and they always ask the same question- “How do I get more new patients?” I think they expect me to unveil a secret way that no one knows about. I tell them about traditional and social media platforms and the benefits of each. Then I ask them a question- “Do you tell your current patients what you do and why they should care?” The answer is usually a resounding “NO!”. The most effective way to grow your patient base is by increasing your re

The retail pharmacy is becoming the meeting place that it was in the fifties minus the malts and burgers. We are using drug stores not only to get our prescriptions filled, but also as convenience stores. We are asking their pharmacist for advice on medications, what over the counter meds we can take to avoid prescriptions, and “what’s this” medical advice. Health insurance companies are relying on the pharmacies for medication management, counselling, flu shots, urgent ca