From a very high level, the real key to Patient Satisfaction scores is that the higher the level of satisfaction, the lower the risk of getting frivolous lawsuits filed against the hospital. It goes along the lines that a happier patient is less likely to complain about their services. This type of thought process is really important at the local office level where the amount of time and care a patient gets is typically getting shorter and shorter. You need to manage their

The above findings were from a 2012 Blue Shield of California Foundation survey . This is common sense for most people in the healthcare industry, but the findings were interesting. Among patients who reported feeling less involved and less informed about their care, for instance, only 33% said they were comfortable asking their provider questions. But that number jumped to 67% among patients who reported being informed about their health. * Among respondents who reported be

Your word carries weight. Your patients, their loved ones, and friends all rely on your advice and guidance to keep them healthy and happy. Even if you have a smaller practice, you are impacting a ton of people in your community every day. If the average patient has 20 close relatives or friends, your message gets spread to over 10,000 people for every 500 you treat. This power needs to be harnessed to ensure that the messages that you give are understood. But it is hard