Is It Better to Educate or Engage First?
We had an interesting conversation in the office today regarding patient engagement and patient education. We were questioning whether...
Political Views Do Not Belong in Your Waiting Rooms
We were in a meeting the other day and one of the participants was particularly off color. Aside from being insensitive to others, the...
Changing the Perceived Culture of Indifference in Care
When CAHPS and other survey tools are provided to patients, they ask patients about the aspects of their experiences that are important...
Are you doing all you can to increase revenue and improve your referral base?
Most businesses want to increase business but fail to follow up with their clients. When you buy something at the store that you love, or...
If Content is King, Why are So Many Health Systems Resisting Digital Patient Education?
You hear that phrase more and more every day. Over one billion YouTube videos are watched every day. Millions of people are...
Finally Patient Education Everyone Can Agree On
Getting healthcare professionals to agree on how important educating patients is easy. No rational person would say that a less educated...
